Patient Advocate/Patient Relations

The Patient Relations Department at Bon Secours Charity Health System is here to help you navigate medical encounters and to provide an opportunity for you or your family members to report specific concerns. Our Patient Relations staff members are available to assist with patient concerns and issues.

We Welcome Your Feedback-Good or Bad

You or your family members have the right to tell us when your experience falls short of your expectations.

We strive to ensure that each patient's rights, needs and priorities are respected. At the same time, we appreciate your sharing examples of what we're doing right.

How to Share a Complaint or Compliment

We encourage you to discuss your concerns with your caregivers in order to resolve the issue as soon as possible. However, if your concerns have not been addressed adequately-or if you have something positive to share about your experience-please give us a call.

Patient Relations Contact Information

Good Samaritan Hospital
845.368.5595

St. Anthony Community Hospital
845.986.5240

Bon Secours Community Hospital
845.858.7152

Additional Patient Relations Services

• Liaison between patients, staff and physicians

• Provide specific channels through which the patient can seek solutions to problems, concerns or unmet needs

• Assist patients with DNR/DNI information, Health Care Proxy information and assist patients in filling out appropriate forms

• Support and uphold all aspects of the American Disabilities Act

• Provide Sign Language Interpretation

• Ensure proper foreign language interpretation protocol is followed.

• Assure that the patient experience is a positive one, assisting the staff, patients and their loved ones in accomplishing this goal.

Health Matters

If you were ever hospitalized, it is the care you received from your nurses that you likely remember! Listen to Phyllis Yezzo, DNP, RN, SVP, Chief Nursing Executive at WMCHealth, on WTBQ Radio's “Health Matters.” She describes how WMCHealth’s hospitals place strong emphasis on nursing care. For more information about nursing career opportunities at WMCHealth hospitals, visit wmchealthjobs.org.

Did you ever wonder about the steps hospital administrators take to ensure quality and safety during your visit? Listen to Kelly Roth, Vice President, Quality and Patient Safety, and Tobie Westward Milone, Director, Quality Improvement, Bon Secours Charity Health System, a member of the Westchester Medical Center Health Network, on WTBQ Radio.